Processing times do not include shipping times. On average, processing times may take 1 – 3 business days, while shipping times can take 3 -7 business days.
Any domestic order placed in the U.S. has a Flat Rate for the shipping cost of $4.99.
Please understand that business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.
Shipping Frequently Asked Questions
When Will My Order Ship?
Typically, orders are processed within 1-3 business days. We do not ship orders over the weekends or during major holidays*. Any orders placed on holidays or weekends will be processed on the next business day.
Once our warehouse has processed your order, it is submitted for Shipping, which typically takes 3-7 business days and fully depends on our shipping carrier (USPS). As a reminder, processing time is separate from shipping time.
Processing and shipping times may take longer than usual during the holiday season. We encourage you to visit the USPS website to learn more about key shipping deadlines. We appreciate your patience!
If incorrect or incomplete information was provided upon checkout, your order may be delayed in processing and shipping.
If an item(s) is out of stock, it may delay processing and shipping your order. You will be notified about any changes to your order.
*Business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.
When Will I Receive My Order After It Ships?
All of our orders ship via USPS, and shipping time is typically 3-7 business days. After your order is picked up, we will not have control over your package and will not be liable for any delays. Please contact USPS directly if you have any concerns or need additional assistance once your package has been shipped.
You will receive a tracking number once your order is processed and shipped. Please give the tracking number 24-48 hours to update. If your order’s tracking number does not show activity or movement for more than 5 business days, please contact our Customer Service team to investigate.
Flavor Kingz is not responsible for any shipping deliveries that may be affected by natural occurrences such as, but not limited to, COVID-19, weather, Holiday rush, and/or lost or stolen packages.
What Should I Do If My Package Was Lost?
If you haven’t received a package more than 7 business days after the estimated delivery time frame, you should consider opening a claim with USPS here. Although this does not happen often, a damaged or lost package is another reason you may experience delayed USPS shipping times. Please note that Flavor Kingz is not liable for missing packages, whether they are marked as delivered or not.
We understand that some carriers may scan a package as “Delivered” while it is still out for delivery and that it may take as long as 4 business days for the package to arrive at its destination physically. If, after those 4 business days,
Your order shows as “Delivered,” but you have not located your package. Please contact our Customer Service team for assistance.
My Order Is Still Processing. Should I Be Concerned?
You should not be concerned, as our team is working diligently to get your order delivered as soon as possible. Typically, it can take 1-3 business days to process and fulfill your order before shipment. If your order is still being processed after that time, we may be experiencing busier times than usual. Our team is out of the office on the weekends and major holidays, so we encourage your patience and understanding if your order is placed around these times. You should not be concerned, but if your order is processing longer than the previously mentioned circumstances, you may reach out to [email protected].
I Haven’t Received Tracking, Where Can I Find It?
You will receive your tracking number via email once your order is processed and fulfilled. Sometimes, if you’re a first-time customer or have any filters set up, your order notifications can be found in your Spam/Junk folder. You can adjust this by saving our Flavor Kingz email address as a contact in your email platform. If you use the Gmail platform, your order notifications may be delivered to your Important or Updates folder. Your tracking number will be provided in two separate emails with the email subjects “Your Order Has Been Shipped” and “Note Added To Your Flavor Kingz Order.”
Please reach out to [email protected] for any questions.
Where is My Order?
When our team has fulfilled your order, you will receive a shipping confirmation with a tracking number via email. Once you are notified that your order has shipped, it is in the hands of USPS, which is responsible for any shipping issues that may arise.
Can I Change My Order Details After Purchasing?
We are unable to offer any changes to your order details, such as name, address, etc., once you have completed your order. Due to the nature of our products, we require age verification and fraud verification on all orders. Once your order has been processed and shipped, we will not be able to adjust or change any customer details about the order.
If your billing and shipping addresses are different, please be sure to click the box in checkout indicating this so you can enter your preferred shipping address. If you do not input a shipping address different from billing, it will be shipped to your billing address. We will not be liable for any packages sent to the incorrect address, and we are unable to edit this information after your order is submitted for processing.
Important: Please double-check your name, address, and all other details before submitting your order. If you input an incorrect address and the package has shipped, Flavor Kingz cannot process that order.
I Have an Issue With My Order, What Do I Do?
If your package arrives with any issues, please contact our Customer Service Team at [email protected]. In the email, please include the full name you used to place your order, the order number, a detailed explanation or description, and photos of the issue. This will ensure we have all the information necessary to help our team troubleshoot and quickly find a solution.
Our Customer Service Team is available Monday-Friday, from 8:00 am to 4:30 pm PST, and will normally respond within 2 business days.